Refund policy
Stryde and Saybeam products, including sale items, have a 90-day return window. You have 90 days after receiving your item to request a return.
You may try or use the product during the 90-day period. Original tags and packaging are not required. Please provide your order number or proof of purchase.
To start a return, you can contact us at contact@trysstryde.shop for Stryde orders or contact@try-saybeam.com for Saybeam orders.
If a return shipment is needed, we will provide a prepaid return shipping label at no cost to you. The label and instructions will give you the return address for your order. We do not charge a return-shipping or restocking fee. Please use the address on the label and do not send a package to the store’s business address. Items sent back without first requesting a return cannot be processed.
You can always contact us for any return question at contact@trysstryde.shop for Stryde orders or contact@try-saybeam.com for Saybeam orders.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The 90-day policy applies to Stryde and Saybeam physical products, including discounted products and items that have been tried or used. Gift cards cannot be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Customers in the European Union may also have a statutory 14-day right of withdrawal, subject to applicable exceptions. Our 90-day return policy is additional and does not limit rights provided by law.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@trysstryde.shop for Stryde orders or contact@try-saybeam.com for Saybeam orders.